Frequently Asked Questions
How am I able to place an order?
After you’ve chosen an item you'd like to purchase, click on the "ADD TO CART" button. In the event that you are requesting more than one item, please utilize our “QUANTITY (+/-)” feature to reflect the amount needed. In-stock goods are usually shipped within three (3) to five (5) business days after we get the ordering request.
What service do you use to process orders?
All orders requested on our site are handled and carried out through an approved Visa, MasterCard, American Express and PayPal procedure. At the point of offering the card information for a sale, if it has not expired and is valid, it will be pre-approved and charged when the processing is carried out.
What types of payment do you acknowledge?
We acknowledge and accept an extensive variety of payments: Visa, MasterCard, American Express, Diners Club, Discover Card, JCB International card, and in addition PayPal.
What are the costs of shipping?
We provide you with free shipping on all products to all the lower 48 states in the U.S.
How and Where do you ship your products from?
Our various manufacturers ship exactly to the address you provide at checkout, for most of our customers they choose to send it directly to their home/office. This helps to shorten the delivery time instead of first directing it through our office. This process will save our customers both time and money. By handling our shipping in this manner it enables us to provide our customers better pricing.
Would you be able to ship to a P.O. Box/APO address?
As of now, goods ordered cannot be shipped to P.O. boxes and/or APO/FPO.
When will you be able to process the order(s) I requested?
After we’ve successfully processed your payment for the item(s) you ordered, you will receive an email confirming your successful payment. Your order request will then be completed and forwarded to the manufacturers warehouse within three (3) to five (5) business days after the transaction is complete.
When will you contact me to confirm my order requested?
If the product and/or item you requested has alternatives that were not outlined when making an order prior to shipping your order, a customer service agent from AmpedCycles.com will email you the specifics of your order and estimated time of delivery. Additionally, all normal orders will always receive a confirmation email once your order ships. Please be sure to check your inbox or spam folder when checking for an email receipt.
When will I be reached with regarding the delivery time?
Twenty-four (24) hours after the product and/or item you requested has shipped, we will email you with your shipping details. This gives you the opportunity to effectively track the day by day progress of your order from our facility to your doorstep. For huge (over 250lbs) and large orders which include cargo shipping orders, our shipping organization may call you beforehand about the shipping and delivery to arrange a helpful conveyance time for you and your schedule.
What do I do if my goods are harmed, damaged or faulty upon delivery?
We highly recommend that you thoroughly check the packaging of your item(s) when they arrive, if you sense any damage you ought to make note of it when signing the delivery form. On the off chance that your item(s) does arrive faulty or damaged, please send photographs to firstname.lastname@example.org immediately (same day) and we will get in touch with you at the earliest opportunity to help you with an exchange.